Best Process Mapping Tools and Software for 2024

Visio alternative

Take advantage of the extensive sharing options to distribute a process outside your workspace.

Don't stop sharing

Share the process. Spread the knowledge.

Process improvement. One step at a time.

Great ways to use ShiftX

Fast and understandable process mapping

Process Analyst

Process mapping and management

Map smarter with actors

From Journey Mapping to Service Blueprints

Improve indefinitely

Turn insight into action

Journey mapping as it should be

Key Account Manager

Customer journeys

Use cases

Product

Process mapping

Customer journey

Routines

Solutions

Templates

Integrations

Competing with the likes of Google and Amazon, Servebolt delivers hosting of websites and online stores to customers that need high speed and scalability. In their own words, they provide the fastest hosting in the world.

But, like many other companies selling technically complex services, they also meet the challenge of explaining their technically complex processes and services to their clients and employees in an understandable way.

Thomas Audunhus, Head of Product at Servebolt, says they’ve worked with processes and customer journeys for years and tested many different methods and tools that suited and stimulated their dynamic way of working.

“The question for us, to put it bluntly, has always been 

«How can we explain the non-nerdy things to the nerds, and the nerdy things to the non-nerds?»

 And the solution popped up with ShiftX and its straightforward and accessible way to collaborate on mapping out and visualizing any process,” says Thomas.

For Thomas and Servebolt, the key to working efficiently with their projects has always been good communication. And for them, good communication often means the ability to explain complex processes and technical implementations understandably.

“And visualization has been key in this communication. But we didn’t have 

 standard for doing this. We used different models and tools, and visualization ended as a supplement and not a core activity. That’s why we implemented ShiftX throughout our company, to have this shared language of how we visualize our processes”, Thomas says.

In two days, with four meetings in total, they had implemented ShiftX as their new tool for visualizing processes and projects.

Now they start every new project with collaborative workshops in ShiftX.

“We’ve now got a visualization language that doesn’t demand any skill – now the people in IT understand the people in marketing, and the other way around,” Audunhus says.

Head of Product, Servebolt

Servebolt's results

Servebolt made ShiftX their shared common language for visualisation of business processes

 to understand complex Flowcharts and processes. This helps your team communicate change, create consensus and work more productively.

Copy and paste the embed-code to implement your flow on any website. If you need people outside your workspace to view it, you can even use the public linked version of your flow.

Embed your flows on any website

Embed flows

Real-time editing is awesome when collaborating on flows together. No more refreshing, spinners or loaders. Just fast and smooth editing in sync with your teammates.

Always stay in sync with your teammates

Real-time (Coming soon)

Discussions are best when you can have them face to face, but when that is not possible it is smart to have them in context of what you are working on. In ShiftX you can add comments to any step, and mention people you want to notify about your comment.

Team alignment

Powerful features

Embed flows

Real-time (Coming soon)

Commenting

Useful integrations

Servebolt made ShiftX their shared common language for visualisation of business processes

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