The Best Process Mapping Tool in 2023

Visio alternative

Including stakeholders with a role or interest in the process is required to succeed.

Key knowledge and accuracy with no assumptions

In organizations, much of the knowledge and know-how is distributed across the minds of its members. From CEO and managers to trainees, each individual holds unique insight and expertise. They all have hands-on experience and knowledge from their perspective that may not be obvious to the rest of the organization.

It is key to recognize that our colleagues are not just task-performers, but are in possession of knowledge that can be used to improve the organization. Every person, regardless of their position, holds a piece of the puzzle that completes the larger picture of the organization's knowledge.

 capture the current state and identify areas for improvement

. By capturing the key knowledge from the people involved in a process, you can ensure that the accuracy of the process map is high.

If a process map is inaccurate or outdated, the potential effect of utilizing the map greatly decreases or vanishes altogether. When a map is inaccurate it fails to engage and the risk of using it skyrockets.

Feeling of ownership and increased engagement

Involving people in process mapping has many great benefits. It promotes teamwork. It brings a sense of meaning to the participants. People are more likely to share their ideas. You develop a can-do attitude and greatly improve willingness for change. And it creates ownership of the process and the organization itself.

Engagement also leads to better job satisfaction. When members of an organization experience that their contributions are valued and lead to improvements, it creates a positive feedback loop that further drives engagement. Engaged employees are more productive, more innovative, and more likely to stay with the company long-term, reducing turnover costs and contributing to a better work environment.

Change is a part of any growing organization. A decision made in the boardroom does not automatically guarantee successful implementation in the organization. The people that will implement the change are the people who should know, understand and be motivated for it.

By including them when mapping processes and visualizing pain points, they get a better idea of why change needs to happen and the chance of success greatly improves. You also get the benefit of better ownership and overall understanding and willingness for change.

Research conducted in 2017 found that in 

 few or none of the process maps are ever used by employees.

Many people wonder if mapping out the details of a process is even necessary. This could be fueled by prior experiences where process maps were made but never fully utilized.

Process mapping has to be about more than just documenting for documentation's sake. That quickly becomes unsustainable and demoralizing. The potential is huge if implemented and done correctly.

Once a process map is outdated it quickly loses its value. If the job of updating the process map is slow or cumbersome people quickly find other ways to solve their pain and do their job. This results in many different ways of doing things and unorganized scattered knowledge. Companies should ensure they have a simple way to map and keep processes up to date. When your tools and methods are outdated it is no surprise your process maps are outdated.

Most people avoid process mapping due to the complexity of the tools, notation or the excessive time needed. A notation like 

BPMN uses specialized symbols and terminology

 that in itself requires time and training to understand. This added complexity leads to confusion, misunderstandings and can result in team members avoiding process mapping if they can.

 get in the way of anything getting done at all. Simply because the barrier of entry is too high.

Lastly, another common reason why process maps are underutilized is that most people don’t even know they exist. Probably due to the issues mentioned before, but could also be due to them being managed by a select few gatekeepers or a culture of secrecy and silos instead of a culture of transparency and knowledge sharing.

How to get started with process based knowledge-sharing

Select a process that you are well familiar with and where you have key responsibility. Examples would be a reimbursement process, onboarding process or any other process that has an impact on many people. Start mapping the process based on your knowledge and insight.

When at any point you find steps or areas you are unsure or unfamiliar with, invite the people who have key knowledge to take part in the mapping. Let them contribute with their insight and experience, instead of you guessing or assuming. There might be details or improvement opportunity that you would not learn or understand otherwise.

Setting up a workshop where you map together with your co-workers is another valuable way to go. This often turns into an exciting learning opportunity for everyone involved as the sharing of knowledge usually leads to the uncovering of both small and big improvement ideas.

Use the process whenever possible. In meetings, presentations, emails, workshops or in your daily work. This makes it visible to your co-workers.


To make it even more accessible, make the process available in solutions your co-workers already use

(MS teams, Sharepoint, Slack, Notion, etc) for greater reach and transparency.

Encourage stakeholders to add comments to the process if they have suggestions for improvement, or issues if there are bottlenecks that need to be fixed.


. To involve everyone that takes part in any process. 

3 reasons why collaboration is essential for success in process management

My ongoing and humbling experience tells me that the more I know about a topic, the deeper and wider it seems. So I usually feel more like an expert before I know much about something than I do when I actually know something. Therefore, getting to the point where I can state that I am an expert seems close to impossible.

Passion on the other hand is simpler and more real to talk about in my mind. I am among other things passionate about organization, collaboration and autonomy. In addition I have always had a deep need to understand how things work. People, systems and organizations. This is what eventually led me to co-found ShiftX five years ago. How did it all start?

I was one of the experts. There were two of us, eight of them, a whiteboard and post-it notes. I felt like a fraud. Like we were cheating. Again and again we had these workshops. 6-8 VPs or managers from a wide range of major Norwegian corporations. We were there to help them improve their customer journey which in return would improve their revenue. What did we do? We helped them talk. We helped them visualize problems. Could they have done it without us? Most definitely. I guess a change of scenery always helps. And the fact that they were paying these young experts to help them would make it a little bit harder to cancel the four-hour session from their calendars.

It is amazing what can happen when we take the time to talk. See each other in the eyes. Feel each other's pain. Share one another's excitement. I still fail all the time. In my marriage, in my work, with my kids. I make assumptions. I know! Don’t make assumptions! But it’s so freaking hard not to.

This happens in the workplace as well. At scale. Add some competition, pride and gossip to the mix and we find ourselves in a giant toxic mess. We hide behind busyness, expectations and endless streams of important emails. And hey, don’t ask that question! Someone might think you are stupid or incompetent! This might sound like an exaggeration to some, but normal or even an understatement to others.

If I wasn’t a firsthand witness I wouldn't have used those words. The tension in the room could be so tangible I felt that one tiny misstep would result in total breakdown. That's why I love it when years of misunderstanding and grudge vanish in an instant as one manager finally experiences and feels the pain of another. Seeing each other in the eyes, knowing that we are on the same team and actually listening to what the other has to say is so unbelievably powerful.

Those kinds of stories are what drives us at ShiftX. Yes to AI. Yes to automation. Yes, yes, yes… But don’t forget the people! Having the right balance between autonomy, collaboration and oversight has always been what makes me either thrive and over deliver, or choke and start looking for another job. Trivial small adjustments can have an enormous impact on so many levels. From the bottom line to the lives of the families of your co-workers.

I know this is about culture, and that changing culture is hard. We are not going to state that we are “The Solution” to the problem either. Not yet anyway. What we will say is that we think differently. We think that focusing on the people, believing that most people have a deep desire to do a great job and that building tools that embrace democratization, collaboration and autonomy is key to unlocking new levels of performance, creativity and continuous improvement in any organization.

Let’s go back to the workshops. To the heart of improving customer journeys. We started to see a pattern. It was so predictable that we now consider it the rule rather than the exception. Let me try to explain what we saw.

When going on a journey you bring a map. And if you found this article you might be familiar with “Customer Journey Maps” or “Business Process Maps”. Here is the issue. Given a map of a city, a regular human being knows exactly what it is and is able to make sense of it quickly. That is not usually the case with 

I can hear all the objections to my statement. Organizations are complex! They change all the time! There are so many variations, levels, technical details, compliance requirements and more. Yes! That is true. But if your goal is to help someone understand how to get from SOHO to Central Park you don’t give them a map of the sewage system or the electrical grid. You give them a high-level overview of Manhattan, probably with the Subway as an overlay.

Why is it then that managers, VPs and leaders across businesses all over the world are given maps that they don’t understand? Or even worse, they are required to produce maps they don’t understand. And end up hiring consultants to produce 

. And therefore creating maps that have a 100% guarantee of being somewhere between inaccurate and complete nonsense.

I think we can do better, and that we should do better.

I’m amazed at all the hard-working, diligent people we meet. The sacrifice managers have to make as they try to deliver on their KPIs while serving and meeting the needs of their employees. That’s also why I think that they deserve great tools that help them do their job, that are easy to use and that promotes involvement and delegation.

We are still a small company with a lot to prove and a long way to go, but we have enough traction and excited customers for us to know we are onto something. We strongly believe most 

 in the EA (Enterprise Architecture) and BPM (Business Process Management) space greatly miss the mark on user experience. The consequence is way bigger than the lack of functionality, it’s a fundamental flaw. We live to fix it. 

Kill the grudge, free the people and revolutionize BPM

However none of these are tailored for business process management, and they have some major shortcomings:

Process mapping tools are designed for specialists

Business Process Model and Notation (BPMN) is often hard for people to understand and requires training

They are essentially advanced whiteboard or drawing tools and not based on structured and logical data

There is no easy way to organize and understand how the processes are connected

It’s hard to collaborate between people and departments

If you have tried some of these tools and felt some of the mentioned shortcomings, we urge you to see how 

ShiftX has a radically different approach to Process Mapping

Everyone should understand, not just the expert

When doing process mapping, one of the most common pains is that people reading it don’t understand. Specialists commonly use Business Process Model and Notation (BPMN). Consisting of over 100 symbols, it is known to be hard to decipher and make sense of on the receiving end.

When using PowerPoint to visualize processes, users are limited by the size of the slide and quickly find themselves spending more time aligning boxes and arrows than creating the actual content.

ShiftX was built from the ground up to be fast, easy to use and without the need to know a notation like BPMN or UML. Just tell the story of what happens with steps and paths, ‘@’ the systems and roles involved, and ShiftX takes care of the rest.

Never again spend time carefully aligning boxes and arrows. Updating or rearranging elements is a breeze as well. Just drag, drop and be done.

The knowledge about how a business operates is spread throughout the organization. To succeed with process mapping and business improvement, you need to capture and combine the knowledge and best practices from people all across the organization.

With ShiftX, it's easy to involve people and assign ownership to parts of a process. Allow them to add details, content, links to other systems and issues, or discuss improvement potential right in context with comments.

Easily answer questions like "Where is that system in use?", "What happens before this process?" and "Who is responsible for that process?" because everything in ShiftX is data.

If you have ever used Miro, Microsoft Visio, or PowerPoint for process mapping you know it’s like working on a canvas. There is no way to see reports on what processes specific systems are part of, the connections between different business processes or the aggregated time a specific path takes through the flow.

With ShiftX you can do all of this and more. Helping you and your colleagues see the bigger picture, explore new perspectives and get on with improving and optimizing your operation.

If you want a more in-depth comparison, check out how we 

consider these factors when choosing your process mapping tool

ShiftX is tailored for Business Process Management and Process Mapping. It has an intentional and well-thought-out way of doing process mapping that results in consistent and easy-to-use process maps.

You no longer have to hire external consultants to do the work. Use the knowledge and competence of the people who already know the ins and outs of your organization. Don't hesitate to 

Both ShiftX and Microsoft Visio can be used for process mapping and in business process management. But there are major differences between them.

ShiftX has an intentional and well thought out way of doing process mapping that is simple to follow. With ShiftX, you get a  clear and consistent way to visualize processes.

In contrast, Visio is a free-form tool that leaves styling and structure of process mapping entirely in your hands. The starting point is an empty canvas with a library of symbols, often from the

. The lack of structure and uniformity can easily lead to varied styles, lower readability and higher potential for miscommunication.

Built for everyone, not only business process experts

ShiftX is designed from the bottom up for ease of use, allowing anyone to access it, not just the process mapping experts. Visio on the other hand have a steep learning curve, and is slower to use.

In a modern team or organization everyone should be up to date on what is going on and how things work in the organization. ShiftX encourages transparency and collaboration across departments.

Both ShiftX and Microsoft Visio have features that make potential options when looking for a process mapping tool.

ShiftX is a smart and intelligent tool. It utilizes data to help you understand your processes from different perspectives.

are data points added to steps that identify the roles and systems involved.

Duration is added to each step allowing ShiftX to calculate the average time for a process or the time to complete a specific path or outcome.

ShiftX is both modern and user-friendly with an interface that meets the expectation from users in 2023.

Business processes and flows should be owned and continuously improved by the people within your business. Not external consultants. The ShiftX notation and user experience enables this. In contrast most existing process mapping tools in use today are outdated, complex and hinders understanding and collaboration outside the circle of experts using them.

ShiftX encourages collaboration. It's built so teams and departments can work together. Involving the people that are responsible for the various parts of a process greatly improves the chance of success.

Assign them responsibility of the individual flows

ShiftX plays well with other tools. You can integrate your process maps in Microsoft Teams, SharePoint, Confluence,Notion and any other 

In Visio it’s impossible to map and facilitate a  workshop simultaneously. With ShiftX you can. We are now spending less than half the time in mapping workshops than before

 

Thomas Trier, Chief Digitalization and IT Officer at Virke

ShiftX offers a free plan for simple use-cases. If you are an individual or a small team this can be sufficient. Check out our pricing page to find the plan that best fits your needs. Or just start with our free plan and upgrade when needed.

Visio comes with a free trial that is limited to 30 days and requires a paid plan to continue use.

When you need a generic free-form diagramming tool Visio might be the best choice for you.

Visio is made for several different use cases. Diagrams, forms, schemas, etc. This results in a more generic tool. If what you are looking for is the best process mapping tool, Visio can quickly feel overwhelming and extensive.

You can’t compare ShiftX and Visio on every level as there can be good reasons to use them both as several ShiftX customers do. Use ShiftX for discovery and involvement and keep Visio for the experts and their tailored needs.

Visio core is included in Microsoft Office 365 and well integrated with the rest of the 365 suite.

If you are looking for a tool that promotes collaboration, provides actionable data insights and is simple to use, then ShiftX should be the best pick for a process mapping tool in 2023.

If you have any questions or need help deciding between Visio and ShiftX, reach out to us.

For a B2B SaaS (Software as a Service) like ourselves, one of the main questions you often reflect on is: "

Do we want to focus on Product-Led or Sales-Led Growth?

If you're more like: "Product-Led what?" Let us explain:

: is a growth model where product usage drives customer acquisition, retention, and expansion. You focus on your users and the time it takes for them to experience value using your product. 

: is a growth model that uses a sales rep or your sales team and their processes to drive conversions and business growth. You focus on the value you create for the users of your product and the buyer and their needs.

this in-depth explanation by the Product-Led Growth Collective

) also mention Marketing-Led Growth as an own strategy, but we're not going to go deep into that one in this text, as it's not one we've ever considered.

But do we have to choose one or the other? Yes, and no. As we'll see, both growth strategies carry elements of the other. But it's helpful to reflect on which of the two directions suits you the best, as they both entail different organizational, sales, marketing, and product actions once you've decided. 

We'll dive deeper into each strategy and how we've worked with each of them over the last couple of years. 

What is a Sales-Led Growth (SLG) strategy?

If your SaaS follows an SLG strategy, a significant part of your organization will typically consist of people working with sales. You might call them Sales Development Representatives (SDRs), Account Managers, and Business Developers. 

They'll typically work with lead generation, outreach, filling up your sales funnel, and work closely with your marketing or demand generation department (if you have one). 

it does not automatically mean you're following an SLG strategy

. As we'll get back to later, most of the companies following a PLG strategy 

 have sales teams, as most conversions, whether you're doing SLG or PLG, are sales-assisted and require human beings to do outreach and make sure your potential customers get what they want and need. 

Another thing that often separates SLG from PLG is that the Average Deal Size (also known as Average Contract Value, ACV) is larger with SLG, as you're talking directly to the person(s) with a budget, the buyer. 

When we were more on the SLG side of things, mid-2021, 

one of our sales processes could look something like this

SDRs would get lists from marketing, qualifying leads, and inviting them to meetings with our Account Executives and Managers. If you were lucky (and qualified), you'd sometimes get a demo account to test our product for a couple of days if you'd had a meeting or two with us.

But most of the time, our SLG conversions came after 1-3 sales meetings and product demos with our hottest leads. After signing a contract with us, they'd start using our product. 

With a PLG strategy, it's often the other way around. 

What is a Product-Led Growth (PLG) strategy?

Let's get a popular myth out of the way immediately: PLG strategies 

 rely heavily on having a working sales department of human beings making sales. As Sam Richard, VP of the Growth Team at Openview, an expansion stage venture capital firm, says in the webinar below, 

over 60% of the conversions of so-called self-service businesses are sales-assisted

, meaning one or more human being(s) have been involved in the sales process:

Then what separates an SLG from a PLG strategy? 

It's how early you get to use and interact with the product you want to buy. 

 PLG strategy often entails offering your product through some sort of freemium or free trial license. 

You let your leads sign up for your product as one of their first actions on your website. Then you trust your product to do the convincing. If it gives your leads value, they're seeing the business case for spending some money buying full access, either buying more features (if you offer limited functionality in your freemium/free trial licenses) or buying more time (if your freemium/free trial licenses only last for 7-14 days for example). 

If you also make larger enterprise sales (like we do), a PLG strategy can also help you 

which leads to get in touch with. Then you'll typically have some product metrics ("invited three colleagues to their workspace" or "returned to the product >4 times within a week") you've decided are good thresholds for which users to approach to ask for a more expanded agreement. 

Openview has a great blog post on Product Qualified Leads (PQLs)

Some weeks ago, we started mapping out what our PQL process could look like in ShiftX. 

There is no right or wrong answer to which of these strategies 

 company should follow. Some factors to consider that have played their part when we've decided and discussed are:

: Do you have a group of employees with sales and outreach experience that are used to owning the full sales funnel, from lead to closed contract? Fitting them into a PLG way of doing things is always an option, but the downside of the change management needed might overshadow the upside of potentially succeeding with PLG versus just sticking with the SLG way of doing things.

: How quickly do you think a new user (that doesn't know your product) could experience value using your product without talking to anyone at your company? If your product is intuitive and not too complex, letting users "self-serve" should be doable. This again will take you closer to a PLG approach by letting your leads experience your product on their own, right when they want to. Need help building self-served onboarding? Check out tools like 

 if you don't want to build something custom yourselves, as we've done.

Why and how we're changing to more of a PLG strategy

Getting to a point where your PLG strategy is in full blossom, where your (mainly) self-served customers are driving your main income, can be a long road. Knowing when and if to go PLG is a very important business decision. Like global venture capital investor Gil Dibner writes, 

for some, it makes sense to go PLG immediately

As we are both rigged, organizationally, for doing PLG and have a pretty intuitive, user-friendly, non-complex tool to get you started as a user on your own (at least we like to believe we do), we feel ready to make a shift towards a PLG strategy. 

I'll continue telling you some more about what inspired us and what we've done in the last couple of months.

As PLG has started taking off in recent years and months, more and more resources are out there, sharing experiences and knowledge. Here are some that we've used:

"Product-Led Growth: What It Is And Why It’s The Future of SaaS", by Breyta

The Product-Led Growth Collective Community

What most of these resources often barely mention, though, that might turn out to be one of your main challenges (as it has for us), is 

With PLG, you'll not be making outreach sales at the same scale (or maybe 

). So, how will you get the new users (and paying customers) to come pouring in with your new PLG strategy? 

Some of us product heads live(d) in the illusion that if you just make an 

 product, people will find their way in themselves. Word-of-mouth, Viral Campaigns. These nice things will happen. By themselves. 

Well, I hate to be the one telling you that this belief is a beautiful but also dangerous illusion. Distribution, spread, and awareness all demand hard, strategic, long-lasting work.  But there are a couple of things that could help you get things going quite quickly, though.

The one thing which has been the thing (so far) helping our distribution the most (by far) with the least amount of effort is 

. There are tons of blog posts about how to launch successfully (

I found this one, by Danish designer Michael Flarup, pretty helpful

). What (we think) turned out to be one of our most important preparations was letting one of Producthunts top "hunters",

, post our product, or "hunt us", as it's called. 

Overall, Producthunt gave us around 300 new signups, a lot of kind words, constructive feedback from SaaS-heads around the world, 

, and spread to other platforms and forums. 

We've also learned about the LTD (Lifetime Deal) forums like 

, where you'd offer lifetime discounts on your software and get hundreds of signups. As an experiment, we posted an offer for 

, and got some helpful feedback and about 100 signups (which was quite a lot for us) in about one day. A little experiment that gave us some valuable insights on our own customer journey and our product, but also realized these are not users matching our Ideal Customer Profile (ICP).

Going forward, we're experimenting more with integration and partner strategies, connecting ShiftX up with other tools in our sphere, creating a powerful stack for streamlining your business administration and documentation.

With an SLG strategy, you'll most likely have a very operational sales team, following their prospects hands-on, full cycle, from cold lead to closed deal. With a PLG strategy, you'll have to rely more on tools and analytics to do the same jobs. A lot of these kinds of tools have arisen lately. 

To do PLG effectively, knowing your customers, what they like and don't like about your product, what they need in the future, and what will get them to love your product is essential. And, as mentioned above, knowing which customers to get in touch with, as a lot of PLG sales also are sales-assisted, is also key. That way, you won't waste time in meetings with leads that don't have real buyers' intent but still catch the big fish that do. 

There are a lot of new tools lately that want to help you 

get control of your full "lead to happy customer" lifecycle

. These are some we've considered starting using:

"CRM as it should be". Early-stage Norwegian-based startup that wants to help you get control of your entire customer lifecycle.

 – "Turn product data into revenue". A Product-Led Sales platform that helps you improve customer acquisition, conversion, and expansion.

 – "Turn signups into revenue". They want to give your sales team the product insights and workflows they need to prioritize, close, and grow accounts.

For analytics, we've considered and started using some of these tools:

 – "Build better products". They want to help you get control of your self-serve product analytics to help you convert, engage, and retain more users.

 – "B2B Revenue attribution". Help you gather, join and clean all revenue-related data to present a transparent actionable analysis of what drives B2B revenue.

 – "The Leading Subscription Analytics Platform". A typical SaaS tool to measure, understand, and grow recurring revenue.

We've now also made it possible to pay your ShiftX license with 

And of course, we've used our own tool in making out our core processes, like the ones we've shared with you above in this text. Want to do the same? As we've now transitioned into more of a PLG SaaS, 

PLG is more of a long game than SLG. Building good self-service customer journeys into and around your product takes time. And, as we hope we've made clear in the text above, we're going to be in some sort of hybrid state where manual sales still play a vital role in growing the company's accounts, especially, as mentioned, the larger ones. But our PLG focus is here to stay.

How we're changing from Sales-Led Growth (SLG) to Product-Led Growth (PLG)

ShiftX is the place to document and iterate on your business processes, making it the perfect place for working with continuous improvement throughout your organization. 

To make it even easier to put in (and have your colleagues comment and iterate on) your thoughts and existing documentation, we're now introducing 

, where you could put notes on each of your steps in your process, with structured content blocks, making it easier and more accessible both to read and create documentation 

We are now introducing three different kinds of c

 Each block is given a title and has some additional fields depending on the block type. 

You can add as many blocks as you want, and move the blocks up and down in order after creation. These are the three types of content blocks we've enabled:

This block is similar to today's additional information. In this block, you can write and format text, and add links. What's also new, though, is that you can create 

, separate blocks, and move them up and down in the side panel. 

Ever just wanted to create an easily accessible link to something 

 of ShiftX? With content blocks, you can now create a simple 

 that will be directly accessible in the block panel to your right.

The same goes for images. If you have relevant images for a step in your flow, create an 

, and upload it there. Maybe you have a relevant screenshot, poster, or some instructions?

We know, sometimes new features mess up what you've already created. But don't worry, this release won't. At least not the documentation you've already put in what we used to call 

If you experience any bugs or other unwanted issues, please 

Add content blocks to your steps in ShiftX

How should you organize your work when you want to build a digital product as fast, painless, and right for the customer as possible? 

The question is old and has many answers. 

Several of us in the product team here at ShiftX has been working in consultancies for many years and have met both the positive and negative sides of frameworks like Scrum and Kanban.

And while these classic frameworks might work in bigger companies, we wanted a framework that made the product team feel more ownership. We want to hire people who love solving problems and are passionate about building quality products, and not just turning tickets.

not spending enough time digging into the real problems

While developing, we also started questioning our own decisions: 

Blog

3 reasons why collaboration is essential for success in process management

Kill the grudge, free the people and revolutionize BPM

The Best Process Mapping Tool in 2023

Visio alternative

How we're changing from Sales-Led Growth (SLG) to Product-Led Growth (PLG)

Add content blocks to your steps in ShiftX

How we build ShiftX using the Shape Up framework

Adding duration to your process mapping

How to use ShiftX in Sharepoint

Access control on every flow

Process mapping tool – which one do you choose?

ShiftX as a Microsoft Visio alternative

How to: See different versions of your process

How to: Use Issues in ShiftX

How to: Get started with process modeling in ShiftX

Loop back to earlier stages in your flows

Communicate with your colleagues – inside ShiftX

Use ShiftX in Microsoft Teams

Agile organizations - The new normal: Soft skills vs. hard skills

Agile organizations - The new normal: Communication in «the new normal»

Agile organizations - The new normal: Small, autonomous, agile teams

Agile organizations - The new normal: Agility

A new way to do business process modeling

Why BPMN is outdated and ShiftX made a BPMN alternative

Three reasons why BPM implementations fail

You can now end paths in ShiftX