Customer journeys
Customer Journeys with a deeper perspective
Collaborate and create smarter customer journeys. Connect them with your business processes to understand the full depth of your service
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Journey mapping as it should be
Never let your customer journey loose relevance ever again. ShiftX helps you quickly mock out your first draft and continue to iterate.
Tell the story about your customers
Breathe life into your customers scenario with an intuitive narrative that easily lets you add multiple personas to each step.
Customer signs into the Online Portal
Accessible for everyone
Get everyone aligned with an easy to understand visual language and a shared framework for both journey- and process mapping.
Real-time collaboration
Discuss and collaborate in real time with your fellow designers on making the best journey for your customers.
Map smarter with actors
Get an overview of your customers, systems, roles, and suppliers. Track actors across journeys.
Personas
Easily create and personalize all your personas as actors and see them across all your journeys.
Goodbye swimlanes
The innovative actor-based approach to journey mapping turns traditional swimlanes into a thing of the past. No more scrolling up and down the ever-growing list of personas and systems.
Personalize your actors
Customize your actors with a unique icon from a vast library of over 3000+ icons.
Turn insight into action
Truly understand what your customer is going through.
Add insight to every step
Whether it's customer research or additional information ShiftX lets you add content to every step. Images, video, links or documents.
Highlight touchpoints
Easily identify when a customers interact with your business. Choose from a wide range of channels to vizualise the touchpoint.
Capture pain points
Issues lets you assign, categorize and track pain points related to your customer journey. Let your team help you to discover opportunities for improvements by adding issues to a step.
From Journey Mapping to Service Blueprints
Take journey mapping to the next level. Connect your customer journeys with backstage processes and routines to navigate and understand the full depth of your services.
Create hierarchy
Understand complex hierarchies by connecting your customer journeys with business processes and routines across your organization.
Explore alternative routes
Create more realistic customer journeys with alternative journey routes. Add decision points to your customer journey and see what happens when a customer take the other direction.
Involve your team
Break silos and involve more people with collaborative editing. Perfect for remote teamwork.
Assign ownership
Let everyone see who's responsible for a particular journey. Or who's assigned to a specific solution. Keeping your progress transparent.
Share with third-parties
Share the impact of your teams work. Integrate or embed your journey anywhere. Align stakeholders and keep everyone up to speed.
All integrationsImprove indefinitely
Navigate the evolution of your customer journey with a modern tool tailored for continuous improvement.
‘From As-Is to To-Be’
Map out the current customer journey with As-Is, and see into the future with 'To-Be'. Switch between the two effortlessly.
Iterate with ease
With features like auto layout and drag & drop, refining your customer journeys becomes a hassle-free experience. Adapt, modify, and evolve your journeys without the constraints of traditional tools.
Address pain points & track progress
Highlight areas that need improvement with pain points and track your progress as you fine-tune the customer journey.
Prioritize opportunities
Easily identify opportunities to enhance the customer experience, and prioritize them to ensure that the most impactful changes are made first.
Duration
Add time to your customer journeys to see where the ineffectiveness is. Make adjustments and see the simulation of the potential effect of these changes.
Great ways to use ShiftX
Process improvement
When you have processes that everyone understands, it's easy to add issues or comments. The path to improving processes has never been shorter.
Onboarding process with high quality expectations using ShiftX
How OsloBuss managed to shift from small production, due to COVID-19, with reduced driver pool, to enormous high-quality production while onboarding new busdrivers and still achieve 99,3% routes on schedule.
Workshop alignment
Make workshops a breeze with real-time collaboration, common understanding and ease of use.
Implementing new systems
Document every step, from planning to implementation and training.
Understanding business
Businesses are complex, but with shared understanding, people can align and accomplish their goals faster.
Mastercard builds closer connections with their clients using ShiftX
Mastercard is going through a shift from delivering a product to also offering consultancy. Using ShiftX, they have found a way to collaborate with their customers on their full processes and workflows, not only on isolated touchpoints.
RPA Documentation
Document every step, from planning to implementation and training.
Employee Onboarding
Let new hires "hit the ground running" with intuitive onboarding.
"Using ShiftX with our customers, we show that we understand their processes and workflows"
Give it a go - it's free
Set up your own single-user, free-forever account, or try ShiftX free for 14 days with the rest of your colleagues.
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