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Published 18. May 2021 in
Learning

A new way to do process modeling

ShiftX is a process modeling and visualization software that gives your company a single source of truth for all your processes. In this article, we will dig into what process modeling actually is and what makes it different from process mining.

"ShiftX – A new way to do Process modeling" written in white over orange background showing a process visualization

A process model is a visual representation of a business process or workflow. Process modeling is often done using a visual language, a notation with a fixed set of symbols and characters.

Business Process Model and Notation (BPMN) – the most common notation

You’ve probably seen it before: the boxes, arrows, and icons that make up a graphical explanation of how a process or a workflow is supposed to work. You’ve probably also seen a process or a workflow vizualised using the Business Process Model and Notation (BPMN).

BPMN is the most common graphical notation used for process modeling today, and a process vizualised using BPMN can look something like this (Wikimedia Commons, Iancpierce):

The user-friendly alternative to BPMN

ShiftX, on the other hand, does not use BPMN.

Instead, we’ve created our own notation. After interviewing users and performing research for almost two years, we’ve found that many users (and people that should be doing process modeling but don’t) find BPMN and other contemporary notations complex and difficult to get started with.

The complexity of most notations makes the modeling of business processes much more difficult than it should be and excludes colleagues from contributing with their perspectives. It makes the workplace a less autonomous place. You can read more about why ShiftX doesn’t use BPMN here.

Knowing this, we wanted to create a tool that is user-friendly yet still smart enough to store your important actors, issues and flows as part of a mapped data process.

Here’s how (part of) a mapped process looks in ShiftX, with our notation:

Process modeling vs. process mining

So, what’s the difference between process modeling and this process mining that everyone keeps talking about?

A common answer is that process modeling is about the human understanding of a process, the interaction between people, machines, and organizations, whereas process mining is (often software) about gathering event data and turning it into analyses and insights.

Put (very) bluntly, process modeling versus process mining is man versus machine.

In process modeling, one or more people map out a process from their perspective. Process mining, however, starts from event data. An event log allows a process to be viewed from a particular angle, with each event in the log referring to (1) a particular process instance (called a case), (2) an activity and (3) a timestamp (Process mining, Wikipedia). It may also include additional event attributes referring to resources, people, systems, etc.

In this way, process mining can be an efficient way to get a good overview of your process (and ways you can improve and streamline it), provided you have access to event data throughout your entire process path.

... or process modeling and process mining

However, a lot of important data is never collected. For example, the event data of essential process steps may not exist. Therefore, to fully understand the whole picture of the as-is situation, we need process modeling.

In such cases, process mining and modeling don’t have to be opposites, but rather should be different techniques that can complement each other.

When event data is insufficient to obtain a complete overview of a process, process modeling can be used to supplement process mining in building a more accurate map of the as-is situation.

ShiftX is a new way to do business process modeling. By focusing on usability and collaboration, we aim to close the knowledge gap between the different groups and sections in your company, organization, or unit by enabling everyone to participate and share their insights.

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