Kjersti Figenschou works as a Key Account Manager at Mastercard and needs to understand how her customers’ fundamental processes and workflows are connected.

– Before going into a recent meeting with one of my clients, I drew up one of their workflows in ShiftX. During the session, instead of me presenting some PowerPoint slides, we could work together in ShiftX. They could comment on our view of their processes and much quicker get the same picture, Figenschou says.

As a result, Kjersti says they used less time to understand each other, giving space for more in-depth collaboration on the actual areas for improvement.

For the last few years, Kjersti says she has been looking for a tool like this.

– It hasn’t always been easy to get a grip on the 

 process of the customer. But using ShiftX, our customers tell us that now we understand. We get deeper into the matter when we all collaborate 

 a tool, instead of one of the sides just presenting some findings to the other, Kjersti says.

Kjersti also found it very easy to start using ShiftX.

– I started my meeting with this client by excusing myself for being a beginner using ShiftX and asking for their patience. But midway through the meeting, they called me a superuser of it already. It’s straightforward to learn and understand. Very intuitive. And I am no tech genius, Figenschou says.

On the whole, she says collaborating in ShiftX has strengthened their relationship with their customers.

– It`s easier to both listen to my customer and understand each other - at the same time, Kjersti says.

Key Account Manager

Mastercard's results:

Mastercard builds closer connections with their clients using ShiftX

When we started the company in 2018, we hired product designers to visualize our customer processes. The processes were given to us as pdf files. We had no more than started working on implementing these before we had to make changes and improvements. Updating the PDFs would require access to special tools, a lot of training and licenses.

Some of our processes and routines were also documented in PowerPoint, Excel and Word. They were time consuming to create and update, as well as being almost impossible for new employees to get a handle on as fast as we needed.”

Since Ohmia had set ambitious goals of rapid growth in a new market, the need for an intuitive and efficient tool for working with processes was obvious. With teams across multiple geographic locations, easy collaboration was important.

ShiftX gave us immediate effect in the way we communicate and work across locations and units. With a clear common understanding of the business we could move much faster.


In less than a year, Ohmia Charging has grown from 2 to 30 employees. ShiftX is now used throughout the company and the value chain. Internal and external processes are linked together to form the ideal customer journey. Existing processes are being improved and new ones are being developed. Hypotheses are quickly tested and roadmaps are visualized in ShiftX. Training and onboarding of new employees has also proven to be areas with great savings in time and with less friction. When new services are launched, the corresponding ShiftX process is shared for faster and more efficient rollouts.

COO, Ohmia Charging

Result after one year

ShiftX has been key when building the culture at Ohmia

Thomas Trier is responsible for Digitalization and IT at Hovedorgansasjonen Virke, the Federation of Norwegian Enterprise. 

– Digitalizing Virke is about finding ways to work more effectively, to reduce manual tasks, and find ways to automate, Trier says. 

They use ShiftX to get a visual picture of the organization's as-is situation and find ways to optimize their workflows, creating a 

– We wanted to find a notation that is easy to understand and efficiently document our processes. There are models with complicated notations, but with ShiftX, you don't need the training to get started – it's a visual tool that doesn't require extensive onboarding and guidance.

Virke has been using ShiftX for process analysis and documentation.

– We have been doing a lot of process analysis, where ShiftX makes it easy for us to communicate, share, and let others take part, be involved, and read what has been drawn and decided. And we use it to test ideas quickly – is this possible to solve? says Trier. 

They have saved time not having to document workshops.

– Using ShiftX, we can facilitate, draw and adjust during the workshop and document and develop "on the fly." ShiftX makes change easy. In Visio, for example, you can't draw in the tool and facilitate the workshop simultaneously. With ShiftX, we can do that. We are now spending less than half the time documenting workshops compared to what we did before. 

They have used the tool mostly to plan and communicate internal processes and customer journeys.

– We have mapped out flows like sick leave and external customer inquiries. That way, we get a better picture of which systems and underlying processes are 

involved and get the right questions from those that solve the tasks and work with the systems, Thomas says.

To get a better picture of how Virke have been using ShiftX, you can see one of their public flows mapped out for yourself below. 

ShiftX gives you the possibility to map out 

in your process. These will not be shared in the public link, to not overshare business-sensitive information. So the issues Virke have mapped out in their shared public flow will not be visible. But to give you the full picture we have 

made up some issues and made an illustration

, to also show you a flow including issues. 

look at how Virke has drawn up their customer inquiry flow in ShiftX here

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Chief digitalization and IT officer, Virke

Virke's results:

How Virke is saving time using ShiftX

With numerous processes queued for digitization, Frode Bovim, Head of Digital and Innovation at Ramboll Norway, needed a better solution to manage all the people, teams, and systems involved. ShiftX has proven to be an easy-to-use tool that quickly enables them to gain a broadly shared understanding of their processes. This, in turn, sets the stage for teams to collaborate on automating, improving, and refining them.

Several ISO standards are increasingly centered around processes. It’s important to have detailed and accurate visual representations of these processes. This has traditionally been a demanding and error-prone task.

“In a time when process improvement and automation is so important, it is essential that everyone understands the processes and are empowered to collaborate when building digital solutions.”

Building a culture that promotes knowledge sharing and collaboration across the business will increase the value we offer, and strengthen our competitiveness. To help achieve this, Ramboll is now launching an internal platform to empower teams when developing new ideas and services. One of the components of this platform is ShiftX.

“We use ShiftX to visualize, communicate and improve our processes, but equally important, we use it as a tool to build and mature relationships between employees and teams. To us, ShiftX is an efficient and modern tool well suited when building a culture where the organization collectively better understands our processes.”

Ramboll uses ShiftX to ensure shared understanding when building digital solutions

Customer stories

Mastercard builds closer connections with their clients using ShiftX

ShiftX has been key when building the culture at Ohmia

How Virke is saving time using ShiftX