Streamline the development and improvement of customer processes using ShiftX
“We needed a solution that was easy to use, understand and learn, as well as transparent and flexible for documenting processes”
Kredinor is Norway’s largest debt collection company in terms of number of cases, and a leading player in the management and purchase of debt portfolios. The company has offices in Norway, Sweden and Finland, with 600 employees and a total annual turnover of nearly NOK 1.6 billion. Kredinor AS is owned by Sparebank 1 and the Kredinor Foundation. The debt collection industry is changing, and Kredinor aims to take a more socially responsible position in our follow-up of individuals, companies and public entities.
At Kredinor, our priority is to provide our customers with the best solutions and experiences. To achieve this, we need all departments to work together and understand each other. Good communication and a shared understanding of our goals are crucial. Technology, digitizing and Robotic Process Automation (RPA) is part of helping us deliver on our customer promise.
To improve our way of working Kredinor started a process of finding a tool that could simplify the job of drawing flow sketches.
"We needed a solution that was easy to use, understand and learn, as well as transparent and flexible for documenting processes."
Jørgen Engeskog, Business Developer
After evaluating various options, Kredinor chose ShiftX as the solution that met their needs. ShiftX's visual approach makes it easy for anyone to understand and use, and it helps to improve communication and understanding between departments, in a more unified and efficient way.
Kredinor's development processes take place between people and systems from several departments. The work goes through phases such as exploring, identifying, defining, prioritizing, developing, programming, testing and documenting. People are often drawn into a task without having been part of what has happened so far or is to be done further. By using ShiftX we work faster, more efficiently and precisely through all phases of the process.
“ShiftX is an unusual combination of simple and professional in one and the same solution. It's fun to use for presentations because it is easily understood”.
Hege Karlsen, process analyst at Kredinor RPA-team
The use of ShiftX allows Kredinor to model the RPA process in ShiftX first, which results in smoother handover between process analyst, developers and test leader. It's not just the work with processes that gets better, the processes themselves get better too.
The visual approach helps Kredinor to quickly identify gaps, shortcomings, and consequences of a proposal, resulting in better decision-making. Often redundant steps are found and can be removed.
The further development and implementation also goes quicker because we save time and avoid unnecessary misunderstandings, errors and delays at all stages from the workshop, via development, testing and to the operation department.
It is easy to maneuver from step to step, and different information layers can be created within the solution, depending on who is to understand or do something in the step.
A useful side effect is that a well-documented process is well-suited for training.
It's not just the work with processes that gets better, the processes themselves get better too.
ShiftX also allows Kredinor to see previous versions, changes, and improvements easily. This provides the company to improve and develop RPA processes while keeping track of the changes made and when they were implemented.
In conclusion, Kredinor's use of ShiftX helps the company to streamline their building process, improve communication and understanding between departments, and launch new processes faster.
Because ShiftX makes it so easy to understand each other and collaborate, there will also be less disruption, interruptions, fewer meetings and shorter discussions.
The more widely we use ShiftX, the greater the value of the use is. A growing part of the organization sees the same picture to an even greater extent of a better way of working. This means that we move even more in the same direction and work faster to develop new and better deliveries to our customers.
“We experience ShiftX as a very forward-leaning, listening company that is both curious and sympathetic to our wishes and needs. ShiftX is very intuitive and visual in use, which is extremely important to us. We are rooting for them to be a Norwegian startup.”
Andreas Komnæs - Head of New Products and Services
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