Best Process Mapping Tools and Software for 2024

Visio alternative

Take advantage of the extensive sharing options to distribute a process outside your workspace.

Don't stop sharing

Share the process. Spread the knowledge.

Process improvement. One step at a time.

Great ways to use ShiftX

Fast and understandable process mapping

Process Analyst

Process mapping and management

Map smarter with actors

From Journey Mapping to Service Blueprints

Improve indefinitely

Turn insight into action

Journey mapping as it should be

Key Account Manager

Customer journeys

Use cases

Product

Process mapping

Customer journey

Routines

Solutions

Templates

Integrations

"When we started the company in 2018, we hired product designers to visualize our customer processes. The processes were given to us as pdf files. We had no more than started working on implementing these before we had to make changes and improvements. Updating the PDFs would require access to special tools, a lot of training and licenses.

Some of our processes and routines were also documented in PowerPoint, Excel, and Word. They were time-consuming to create and update, as well as being almost impossible for new employees to get a handle on as fast as we needed", Borsø says.

Since Ohmia had set ambitious goals of rapid growth in a new market, the need for an intuitive and efficient tool for working with processes was obvious. With teams across multiple geographic locations, easy collaboration was important.

ShiftX gave us immediate effect in the way we communicate and work across locations and units. With a clear common understanding of the business we could move much faster.


In less than a year, Ohmia Charging has grown from two to 30 employees. 

ShiftX is now used throughout the company and the value chain. Internal and external processes are linked together to form the ideal customer journey. Existing processes are being improved and new ones are being developed. Hypotheses are quickly tested and roadmaps are visualized in ShiftX. Training and onboarding of new employees have also proven to be areas with great savings in time and with less friction. When new services are launched, the corresponding ShiftX process is shared for faster and more efficient rollouts.

COO, Ohmia Charging

Result after one year

ShiftX has been key when building the culture at Ohmia

Organizations often rely on documented processes to ensure consistency and quality in their operations. However, when process documentation is inconsistent or outdated, it can lead to confusion, errors, and inefficiencies. This is where standardization of process documentation comes in.

By adopting a new way of documenting processes that is consistent across the organization, organizations can reduce the risk of errors and ensure that employees have access to the most up-to-date information. A standardized approach to process documentation also enables organizations to identify areas for improvement, increase efficiency, and reduce costs.

Good narratives are key to better flows. Every step need to describe who does what and how. To keep track of all the actors performing different actions in your flows, you can tag these systems, people, roles and more in your narrative and reuse them across your workspace.

Tie your whole organization together

Narrative with actors

With automatic flow layout you don’t have to spend more time making your flowchart look good. ShiftX optimize and arranges the steps so your lines never cross, and always keep your flows presentable.

No more crossing spagetti-lines

Automatic flow layout

Integrate your flows into other tools and websites to share them with your colleagues or even with people outside your workspace.

Process documentation

Powerful features

Narrative with actors

Automatic flow layout

Share

Useful integrations

ShiftX has been key when building the culture at Ohmia

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