Process documentation

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"When we started the company in 2018, we hired product designers to visualize our customer processes. The processes were given to us as pdf files. We had no more than started working on implementing these before we had to make changes and improvements. Updating the PDFs would require access to special tools, a lot of training and licenses.

Some of our processes and routines were also documented in PowerPoint, Excel, and Word. They were time-consuming to create and update, as well as being almost impossible for new employees to get a handle on as fast as we needed", Borsø says.

Since Ohmia had set ambitious goals of rapid growth in a new market, the need for an intuitive and efficient tool for working with processes was obvious. With teams across multiple geographic locations, easy collaboration was important.

ShiftX gave us immediate effect in the way we communicate and work across locations and units. With a clear common understanding of the business we could move much faster.


In less than a year, Ohmia Charging has grown from two to 30 employees. 

ShiftX is now used throughout the company and the value chain. Internal and external processes are linked together to form the ideal customer journey. Existing processes are being improved and new ones are being developed. Hypotheses are quickly tested and roadmaps are visualized in ShiftX. Training and onboarding of new employees have also proven to be areas with great savings in time and with less friction. When new services are launched, the corresponding ShiftX process is shared for faster and more efficient rollouts.

COO, Ohmia Charging

Result after one year

ShiftX has been key when building the culture at Ohmia

With ShiftX, process mapping can be done in a more user-friendly way, making it easier to understand for all your non-Visio-expert colleagues.

With automatic flow layout you don’t have to spend more time making your flowchart look good. ShiftX optimize and arranges the steps so your lines never cross, and always keep your flows presentable.

No more crossing spagetti-lines

Automatic flow layout

Good narratives are key to better flows. Every step need to describe who does what and how. To keep track of all the actors performing different actions in your flows, you can tag these systems, people, roles and more in your narrative and reuse them across your workspace.

Tie your whole organization together

Narrative with actors

Sometimes you need to add additional info to a step. In the content-tab you can add notes, images and links to provide useful info and instructions.

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Powerful features

Automatic flow layout

Narrative with actors

Content

Useful integrations

ShiftX has been key when building the culture at Ohmia

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