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Improved product onboarding

Released 02. December 2021
Screenshot of the first step of ShiftX onboarding process, where you can go through the whole onboarding or else click skip

As ShiftX is now available for Freemium and Free trial use, it became more important to (digitally) show first-time users around in the product. So we create a new onboarding path and improved the general self-service journey of new users.


  • Initial onboarding for new users
  • Show what item you are deleting in the confirm delete modal
  • Improved self-service

Fixes and small improvements

  • Fix bug with dragging canvas when zoomed in/out
  • Sort people in by role
  • Fix bug with additional information not showing when selecting a path
  • Filter on flow name in the Issue list
  • Fix root end not showing in public flows
  • Add spinner after inviting users to prevent multiple emails
  • Added flow and versions to the filename of the downloaded image
  • Clicking the X in inputs keep focus inside the input
  • Fixed cursor pointer issue in the footer
  • Sorted actor involvements based on times involved

Loop back to earlier stages in your flows

Released 30. September 2021
Screenshot of a flow in ShiftX where one of the paths loops back to the start of a split

Sometimes parts of a flow needs to be repeated to get the outcome you're looking for. You need to re-send an email to a customer. An employee needs to retrain a skill. To visualize the real world even better, we've now developed a highly anticipated feature we call loop.

With loop, you can go back and repeat given stages of your flow, where that's what's happening in the real world. Instead of ending your path, you can loop the process back to a given split, step, or reference.

Many of you have wanted this new feature – we hope it will make your digital process modeling and mapping more effortless and closer to reality.

The last week's product updates also contain other improvements and fixes, like:

Other improvements

  • Allow selecting text in comments, issues, and additional information when you need to copy text
  • We now display the year in addition to month and day for dates
  • The shortcuts documentation is updated with new shortcuts
  • Added "go to" issue link from the issue page
  • You can now download a CSV file with data about all your users
  • Now tags in the flow list on the dashboard are visible

Adjustments and fixes

  • Hide disallowed actions from viewers and contributors
  • Fixed a bug with "copy link to flow" when in a version

Mark your favourite tags

Released 27. August 2021

Made it possible to mark your favorite tags, so it shows up in the left menu together with your other favorite items.

Contextual menu (right click) on flow items (step, split, reference and end).

Other improvements

  • Fix performance issue with panning and zooming. Should now have much better performance
    Made issues follow the same UI patterns as comments with a popover, instead of a module
  • Shortcut to duplicate a step (command+d)
  • Shortcut to publish changes (command+p)
  • Styled shortcuts inside tooltip so it's easier to see and understand the shortcut
  • Added more tooltips to icons
  • Center spinner when adding a favorite
  • Use flow icon on favorised flows
  • Improve UX in invite people modal

Communicate with your colleagues – inside ShiftX

Released 18. June 2021
Screenshot of user commenting on a step in ShiftX, with a green, transparent overlay

For a while now, we have been working on "in product communication,” a way to leave comments and notifications to each other inside ShiftX. So today, we are happy to finally release "comments.”

In your right side panel in ShiftX, you can now write comments to all the invited colleagues in your ShiftX workplace. Tagg them (using "@"), and they will receive an email that you want their attention in a given flow. Close comments for discussions that are concluded and delete comments that no longer need to be stored.

Many of you have wanted this new feature – we hope it will make digital collaboration at your workplace more efficient, convenient, and fun!

The last week's product updates also contain other new features, improvements, and fixes, like:

Other Features

  • You can now link to a specific step (click "copy link" in the top-right corner of the side panel when you are editing a step)
  • "Bullet List" and "Ordered List" are added as options in the additional information field in ShiftX


  • If you go to a ShiftX link but are logged out, you're now sent back to the referer after logging in
  • Go directly to the step the issue is connected to from the issues list on the flow detail page
  • You now get a unique URL for each version (shiftx.com/processes/*processID*/view/*versionNumber*)

Adjustments and fixes

  • Don't trigger selection when right-clicking
  • Fixed bug with saving additional information
  • Fixed position bug when duplicating a step
  • Errors now show on an overlay in the right corner and should be more reliable
  • Clicking on the canvas with the hand tool, now deselects a selected step
  • Wait with removing spinner after image upload until the image is loaded

Keep the feedback coming

We appreciate your feedback and would love to hear your thoughts on these changes as well. Don't hesitate to reply to this email to reach me, Alf, Head of Customer Success. If you prefer Slack, you can also join our Slack community to follow the development of ShiftX, discuss with the product team and talk to other ShiftX-users.

End paths in ShiftX

Released 08. April 2021


  • Path end – end paths in splits to better mirror real-life processes
  • Multi-drag – select more steps and splits and drag them like a group of items
  • Export flow as a PNG image file


  • The shared public link of a flow now refers to the latest published version instead of the draft

Bug fixes

  • Cursor offset in narrative text field fixed

Simplified versioning, version reference

Released 18. January 2021
Screenshot of a version drop down menu in ShiftX


  • Reference in flows now refers to the latest version of that flow


  • Simplified version control
  • Improved the active state in tab-bar on the flow page
  • Show number of issues in tab-bar
  • Made preview of flow in the flow detail page wider
  • Enabled panning when preview is in fullscreen
  • Show number of versions per flow in the flow list

Bug fixes

  • Fixed bug with actors inside expanded reference
  • Fixed a bug that occurred when filtering tags via flow page

Flow pages and versioning

Released 16. November 2020
Screenshot of a flows own page in ShiftX


  • Flow pages – are dedicated pages for each flow, with the possibility to add people involved, KPIs, or other additional information
  • Flow versioning – is now possible, as every now published alteration on a flow becomes a new version of the flow


  • Restructured issues to be accessible from the flow page
  • Create new flows based on any created version
  • You can now use public links in your embed code
  • We have added a description field to the split type “All”
  • Hover over your favorite to see the full title if it's truncated

Image to additional information

Released 17. August 2020
Screenshot from a ShiftX dashboard where a user uses tags


  • Image upload to "Additional information"


  • Read-mode added to issue modal
  • Delete an issue from a step
  • Hides issue-flags from step if issues are fixed
  • Easier access to settings and invite users in the workspace menu


  • Fixed a disposition bug caused by expanding and collapsing splits and subprocesses
  • Fixed a bug that made it difficult to remove description from a split


Released 13. April 2020
Screenshot of icons showing active users in ShiftX


  • See active users in your flow with icons representing each user in the top-right corner of your flow


  • Toggle between Hand- and Select-tool
  • Improved zooming when using + and - buttons (centers in the viewport)
  • Additional information on split-items
  • Truncated display name
  • Multi-select (currently, you can see all issues for multiple items)
  • Hide scrollbars if not needed
  • Show tooltip on path descriptions when it's truncated
  • Deselect an item with “ESC”-key
  • Improved collapsing and expanding of sub-processes

Split, reference, share

Released 23. March 2020
Screenshot of a split in ShiftX, where one path turns into two


  • A beginning and an end – each process has now got a symbol for the beginning and the end of that process
  • The Split – you can now split a path into two or more paths, to best mirror your real-life process
  • Reference – you can now insert a reference to another flow inside your flows
  • Sharing – gives you a public link or embed code to your flow, letting you share your flows with people outside your workspace
  • Single Sign-on with Microsoft Azure AD

Tags, filters and duplication

Released 02. March 2020
Screenshot from a ShiftX dashboard where a user uses tags


  • Tags – create them and add them to your process to organize and label processes based on keywords
  • Filters – lets you easily find processes, actors, and issues in your lists


  • Duplicate processes – in your list of processes, you can now easily duplicate an existing process

Simplicity and flexibility

Released 16. September 2019
Screenshot of a flow in ShiftX


  • Zoom and multitouch to navigate the flow editor
  • Place actors anywhere in the narrative

Toolbar and "People"

Released 16. June 2019
Screenshot of a toolbar in ShiftX


  • A toolbar – at the top of every page, with breadcrumb navigation
  • "People" - an own dashboard with an overview of all people involved in your workspace

Improved multiple workspace experience and enabled expanding additional information

Screenshot of ShiftX login screen

Improve the experience for users with multiple workspaces

If you have access to multiple workspaces with your ShiftX user, you no longer have to switch workspaces manually to open a link to another workspace.

The Additional Information field is now expandable

If you need more space when writing, you can now expand your additional information popover to improve your documenting experience.

Other fixes

  • Lazy load versions for faster load time
  • Renew real-time token when expired
  • Fix a bug if rendering if a split is not last in the sequence